Shipping policy

Shipping Policy

Thank you for shopping with The Mum Crew! Below you’ll find everything you need to know about how and when your order will arrive.

Order Processing Time

Orders are typically processed and shipped within 3–4 business days (Monday–Friday, excluding holidays).

Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your package on its journey.

Please note that during busy seasons, product launches, or major sales events, processing times may be slightly longer.

Shipping & Delivery Time

After your order has shipped, delivery typically takes 7–10 business days depending on your location and the shipping carrier.

Estimated timeline:

Processing Time: 3–4 business days
Shipping Time: 7–10 business days
Total Estimated Delivery Time: 10–14 business days

Please note that delivery times are estimates and not guaranteed, as shipping carriers may occasionally experience delays outside of our control.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number.

Please allow 24–48 hours for tracking information to update after receiving your shipment confirmation.

Incorrect Shipping Address

Please make sure your shipping address is correct at checkout.

If you notice an error in your address, contact us as soon as possible at:

help@themumcrew.com

If the order has already been shipped, we may not be able to update the address. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.

Lost or Delayed Packages

Once a package is handed off to the shipping carrier, delivery timing is outside of our direct control.

If your package appears delayed or lost:

Check the tracking link provided in your shipping email.
Contact the shipping carrier for additional details.
If you still need assistance, please reach out to us and we’ll do our best to help.